Q: How Can I Contact You? TOP
A:
You Can Contact us via toll-free phone, email, or chat!
Our toll-free number is: 888-678-3606. Our email is info@bigfirecampinggear.com. Or click on the Chat Icon in the lower right-hand corner of the page to chat with us during normal business hours.
Hours of Operation: 9 am – 5:00pm PST
Q: What payment options do you offer? TOP
A: We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept Paypal (you do not need to sign
up with PayPal in order to pay via credit card through them.) We also
accept checks and money orders, however these will have to clear our
bank prior to delivery of product.
Q: What shipping methods do you offer? TOP
A: We ship to all U.S destinations, including Hawaii, Alaska and Puerto Rico. We ship typically via UPS Ground, but also offer UPS 2nd Day Air.
You can ascertain your shipping costs by clicking on the "Order" button for a product. This will take you to a check out page where you'll be able to choose your shipment option, then hit "Recalculate" to see how much your shipping will be.
Orders are processed in under 48
hours, with most processed the same day. Alaska and Hawaii are
shipped via USPS. Delivery time cannot be guaranteed.
We no longer ship internationally or to APO/FPO addresses. Sorry about that.
Q: Can I track my package? TOP
A:
Please contact us at info@bigfirecampinggear.com to obtain tracking information.
Q: What is your return/exchange policy? TOP
A: 100% Satisfaction Guaranteed! We want you to be happy with your purchase. We also want you to have confidence in knowing that if your product isn't what you wanted, you can return it. The only thing we ask is that you do that within 30 days of receiving your product.
You'll need something called a Return Authorization Number (RMA#).
Please write us an email at info@bigfirecampinggear.com and we’ll be happy to give
you one. Sorry, returns without an RMA# will be refused. Items that are not
restockable (i.e. packaging is damaged,
discontinued items, etc.) will be credited less a 15% return fee.
We appreciate your business!
Q: If I order from you, is my information secure? TOP
A: That's a very good question and one that you should consider when buying on the Internet. The answer is YES! All Credit Card information is collection using a Thawte-certified SSL secured server via the Hacker Safe certified Mal's ecommerce payment processing portal. Always look for the prefix, "https" at the beginning of a URL for pages where you'll be asked to give sensitive information. You'll also notice a little "lock" icon in the lower right-hand portion of your browser. This is a further indication that the page you're on is secure. If you still have reservations about filling out your information online, contact us by email or chat and we can arrange another method of payment.
